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Pankhuri Gupta

@pankhurigupta1

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Experienced Management Trainee with a focus on Order to Cash.

India

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What I'm looking for

I am seeking a challenging role that fosters professional growth and contributes to organizational success.

I am a dedicated Management Trainee with 5 years of experience in Order to Cash and BFSI sectors. Currently, I am honing my skills at Genpact, where I manage the end-to-end deductions process and customer disputes. My role involves collaborating with both internal and external teams to ensure smooth operations and timely resolutions.

Throughout my career, I have demonstrated my ability to improve processes and drive results. At Innova Solutions, I was recognized with the Customer Champion award for my efforts in reducing DSO and addressing client disputes effectively. My strong organizational skills and attention to detail have been pivotal in managing multiple tasks and leading discussions with stakeholders to enhance account management.

Experience

Work history, roles, and key accomplishments

Current

Management Trainee - OTC

Current

Genpact India Pvt Ltd.

Jul 2023 - Present (2 years 1 month)

Handled end-to-end Deductions process along with Collections and Master Data. Managed customer disputes and resolved them by working with external and internal teams on a regular basis via phone calls and emails.

SAP Collections Dispute Resolution Auditing Stakeholder Management Microsoft Excel Microsoft PowerPoint

Finance Associate (Accounts Receivable)

Innova Solutions

Aug 2021 - Present (4 years)

Worked on Oracle for billing, posting payments and receipts, and sending out manual invoices to customers. Researched and analyzed disputes and deductions raised by clients, and reconciled accounts to address and resolve all internal and external issues.

Oracle Accounts Receivable Billing Payment Processing Dispute Resolution Account Reconciliation Customer Service Financial Analysis Invoicing

Senior Officer-Value Banker

ICICI Bank

Oct 2018 - Present (6 years 10 months)

Part of the Branch Banking Team, handling customers and banking operations. Facilitated operations and sales discussions to resolve collection and outstanding queries.

Customer Service Banking Operations Sales Support Query Resolution Financial Services Communication Teamwork Problem Solving Relationship Management

Education

Degrees, certifications, and relevant coursework

Institute of Management Technology

PGDM (Finance), Finance

Completed a Post Graduate Diploma in Management with a specialization in Finance. Gained comprehensive knowledge in financial management, investment strategies, and economic principles.

Teerthanker Mahaveer University

Bachelor of Commerce (Hons.), Commerce

Obtained a Bachelor of Commerce with Honors, focusing on core business and commerce subjects. Developed a strong foundation in accounting, economics, and business administration.