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Pankaj Belwal

@pankajbelwal

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Experienced operations manager with a strong background in team leadership.

India

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What I'm looking for

I am looking for a role that challenges me and allows for team growth.

I am an operations manager with over a decade of experience in leading teams and driving performance in the tech industry. My journey began as a Technical Expert, where I honed my skills in resolving complex technical issues and understanding customer needs. Over the years, I have successfully transitioned into management roles, where I have led teams of up to 55 employees, focusing on both sales and technical support.

At Ganga Techno Solutions, I managed operations remotely, ensuring that our team met and exceeded targets through effective motivation and strategic planning. My experience includes conducting meetings with US clients, which has enhanced my communication skills and ability to work in a global environment. I am passionate about fostering a collaborative team culture that encourages growth and innovation.

Experience

Work history, roles, and key accomplishments

Operations Manager

Ganga Techno Solutions

Dec 2019 - Oct 2023 (3 years 10 months)

Managed a team of 55 employees, including sales and technical experts, while working remotely. Successfully resolved customer queries and converted them into sales, addressing computer technical issues remotely.

Team Management Sales Technical Support Customer Service

Operations Manager

Risezone Solutions Pvt Ltd.

Jul 2013 - Nov 2019 (6 years 4 months)

Oversaw operations and managed teams, consistently achieving and exceeding targets through effective motivation. Attended US client meetings via video conferencing and handled team escalations.

Operations Management Team Leadership Escalation Management

Technical Team Leader

Risezone Solutions Pvt Ltd.

May 2012 - Jul 2013 (1 year 2 months)

Led a technical team, ensuring efficient resolution of technical issues and supporting team members. Contributed to achieving departmental goals and improving technical support processes.

Technical Leadership Team Coordination Problem Solving IT Support Mentoring

Technical Expert L3

Ermin Systems Pvt Ltd .

Mar 2011 - May 2012 (1 year 2 months)

Provided advanced technical support as a Level 3 expert, resolving complex computer issues. Utilized strong networking and IT skills to troubleshoot and maintain systems.

Technical Support Networking Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Jetking

Diploma, Hardware & Networking

Obtained a Diploma in Hardware & Networking (JCHNP), gaining practical skills in computer hardware, network administration, and troubleshooting. Developed expertise in maintaining and configuring IT infrastructure.

Kumaun University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on fundamental business principles, accounting, and economics. Gained a comprehensive understanding of commercial practices and financial management.

Shri DDCMPS

Senior Secondary Education, Commerce

Completed Senior Secondary education with a focus on Commerce. Developed foundational knowledge in business studies, economics, and accounting principles.