@pallavipakala
Product Support Specialist at Fluid Touch who turned Noteshelf user feedback into product improvements.
IndiaAt Fluid Touch Pte Ltd., I supported global users of the Noteshelf app and served as a user voice for its millions of users. I focused on documentation, system improvement, and turning user feedback into clear insights and product improvements.
Most recently, I contributed to integrating AI into the apps by reviewing and refining outputs based on user feedback. I value responsiveness, clarity, and dependable support that builds trust with users.
Work history, roles, and key accomplishments
Worked as Product Support Specialist at Fluid Touch Pte Ltd.
Degrees, certifications, and relevant coursework
B.Com, Computers
1998 - 2001
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