At Firstsource Solutions, I translate US mortgage business needs for The Stonehill Group into functional specifications, user stories, process flows, and release documentation.
I've authored and refined 10+ user stories per sprint across 49 sprints, managed Azure DevOps backlogs, and supported 49 release cycles through UAT coordination, defect management, and stakeholder validation. I also use SQL for root-cause analysis, resolving 10+ production support tickets daily while improving documentation quality with AI tools.
I build Power BI dashboards for sprint and release KPIs, create BPMN workflows in Visio and Draw.io, and validate requirements through Figma wireframes and UI mockups.
My background includes US telecom number portability operations and Airtel broadband L1 support, giving me practical experience in customer operations, provisioning, troubleshooting, and cross-functional coordination.
