Gunturu Anitha

At Cognizant, I support Telstra Australia’s telecom operations by translating business requirements into BRD and FRD documentation and mapping service assurance processes. My proposed To-Be frameworks contributed to an approximately 20% improvement in incident resolution efficiency.

I developed two Power BI dashboards for SLA and incident tracking and customer churn analysis, identifying a 48% churn rate. I also facilitate UAT cycles, including test case reviews, Jira defect tracking, and sign-off coordination.

At Infosys Limited, I worked on telecom service records and built a SQL-based validation framework that improved record accuracy by approximately 25%. I also monitored SLA performance and supported incident, problem, and change management in line with ITIL frameworks.

Across these roles, I’ve worked with wireline network operations, telecom OSS/BSS processes, and Agile and Waterfall delivery. I’m seeking to apply my business analysis, data analysis, and Python skills in a dedicated Business Analyst role.