Open to opportunities

Pablo Tripicchio

@pablotripicchio

Message

Líder en atención al cliente con más de 15 años de experiencia.

Argentina

Message

What I'm looking for

Busco un entorno donde pueda aplicar mis habilidades en atención al cliente y liderazgo, contribuyendo al crecimiento del equipo y la satisfacción del cliente.

Soy Pablo Dario Tripicchio, un profesional con más de 15 años de experiencia en atención al cliente, especializado en call centers y mesas de ayuda. A lo largo de mi carrera, he logrado un aumento del 20% en la satisfacción del cliente y una reducción del 30% en el tiempo de resolución de quejas. Mi enfoque en la resolución de problemas me ha permitido reducir el tiempo de respuesta en un 25%, lo que se traduce en un incremento del 15% en la satisfacción del cliente.

He liderado equipos en diversas posiciones, incluyendo Jefe de Mesa de Ayuda y Jefe de Ventas, donde he superado los objetivos de ventas durante seis meses consecutivos y ayudado a impulsar las ventas generales en un 15% como Team Leader. Mi capacidad de comunicación efectiva y empatía con el cliente son habilidades clave que utilizo para brindar un servicio de alta calidad, mejorando la organización y el seguimiento de los casos en un 30%.

Experience

Work history, roles, and key accomplishments

Current

Jefe de Mesa de Ayuda - Atencion al Cliente

Current

ACOR - Agencia Correntina de Recaudacion

Apr 2006 - Present (19 years 5 months)

Led customer service operations, achieving a 20% increase in customer satisfaction and a 30% reduction in complaint resolution time. Demonstrated strong problem-solving skills, reducing response time by 25% and increasing customer satisfaction by 15%.

CRM Customer Service Problem Solving Communication Conflict Resolution Team Leadership Customer Satisfaction Call Center Operations

Jefe Dpto. de Ventas - Administracion

IES Instituto de Enseñanza Superior

Feb 2003 - Present (22 years 7 months)

Managed sales department and administrative tasks. Successfully exceeded sales targets for six consecutive months and contributed to a 15% increase in overall sales as a Team Leader.

Sales Management Administration Team Leadership Sales Strategy Customer Service Negotiation Reporting Performance Monitoring Staff Training Market Analysis

Supervisor - Jefe de Ventas

Plastigoma Sudamericana

Mar 1999 - Present (26 years 6 months)

Supervised and led sales teams, consistently achieving and surpassing sales objectives. Played a key role in driving overall sales growth for the company.

Sales Leadership Team Management Sales Targets Customer Relations Product Knowledge Sales Presentations Performance Coaching Inventory Management Merchandising

Education

Degrees, certifications, and relevant coursework

Inst. Superior CARMEN MOLINA DE LLANO

Tecnico, Administracion

Completed a technical degree in administration. Gained foundational knowledge in business operations and management principles.

IES INSTITUTO DE ENSEÑANZA SUPERIOR

Operador Avanzado, Office

Completed a course as an advanced operator in Office. Developed proficiency in various Microsoft Office applications.

SHOPPING DEL SOL

Taller, Venta al Detalle

Participated in a retail sales workshop. Acquired practical skills and strategies for effective retail sales.

CAMARA DE COMERCIO

Gestion Telefonica Efectiva, Gestion Telefonica

Completed a course in effective telephone management. Learned techniques for professional and efficient phone communication.

CAMARA DE COMERCIO

Curso, Atencion al Cliente

Completed a course on handling critical clients and resolving complaints. Developed skills in managing difficult customer interactions.

CAMARA DE COMERCIO

Curso, Gestion de Quejas y Resolucion de Conflictos

Completed a course in complaint management and conflict resolution in customer service. Enhanced ability to respond to critical situations effectively.