Pablo Arriaza
@pabloarriaza
I improve customer operations through financial diagnostics, technical support, and process-focused problem solving.
GuatemalaWhat I'm looking for
I've supported customer operations across automotive finance and the Apple ecosystem, using financial diagnostics, technical troubleshooting, and disciplined process adherence to deliver reliable outcomes.
At Intouch CX, supporting Hyundai Capital America, I perform advanced financial diagnostics to help deliver risk-mitigation and debt-restructuring solutions. Previously at Telus International, I resolved software and hardware issues across the integrated Apple ecosystem while maintaining global quality standards.
Alongside my operations work, I provide end-to-end multimedia production, advanced editing, and sound design for advertising and artistic projects. My background in Communication Sciences, Advertising, Audiovisual Production, and Power BI helps me turn complex information into clear, strategic narratives.
Experience
Work history, roles, and key accomplishments
Collector Agent
Intouch CX
Jan 2026 - Present (8 months)
Performs advanced financial diagnostics to deliver strategic risk mitigation and debt restructuring solutions within the automotive finance sector.
Audio-Visual Productor
Freelance
Jan 2017 - Present (9 years 8 months)
Provides end-to-end multimedia production and advanced editing services with a focus on narrative impact. Specializes in sound design for advertising and artistic projects.
Technical Support and Billing Specialist
Telus International
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered advanced technical support for the integrated Apple ecosystem. Utilized diagnostic tools and troubleshooting methodologies to resolve software and hardware issues while maintaining global quality standards.
Education
Degrees, certifications, and relevant coursework
Universidad de San Carlos de Guatemala
Bachelor of Arts, Communication Sciences
Bachelor of Arts in Communication Sciences from Universidad de San Carlos de Guatemala, completed in 2025.
Universidad de San Carlos de Guatemala
Bachelor of Arts, Advertising
Bachelor of Arts in Advertising from Universidad de San Carlos de Guatemala, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
Skills
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