Laura Ogundeji
@lauraogundeji
Customer support and operations manager driving process improvements and accurate financial operations.
NigeriaWhat I'm looking for
I am a detail-oriented operations and customer support manager with over six years' experience managing onboarding, returns, delivery monitoring, and payroll processes across fast-paced, multi-country environments.
I have led teams to improve efficiency—reviewing invoicing and reports to boost accuracy by 90%, onboarding 3,580+ customers, and cutting escalation resolution from three weeks to 42 business hours—while coordinating with finance, logistics, and vendors to deliver scalable solutions.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
TradeDepot Limited
Feb 2024 - Present (1 year 7 months)
Supervise and mentor a customer support team to meet service, operational, and compliance objectives; reviewed invoicing and operational metrics to improve process efficiency by 90% and ensure timely issue resolution.
Customer Onboarding Manager
TradeDepot Limited
Sep 2023 - Feb 2024 (5 months)
Coordinated onboarding of 3,580+ customers across multiple locations, streamlining client setup and ensuring accurate data capture. Liaised with logistics, sales, and support and led training to improve cross-team communication and delivery compliance.
Returns and Exchange Manager
TradeDepot Limited
Feb 2022 - Sep 2023 (1 year 7 months)
Designed and implemented a returns process that reduced escalation resolution time from three weeks to 42 business hours; collaborated with finance for timely refunds and accurate reconciliation.
Delivery Monitoring Agent
TradeDepot Limited
Dec 2020 - Jan 2022 (1 year 1 month)
Monitored delivery performance and liaised with stakeholders to resolve incidents within targets, ensuring documentation of service outcomes and improving fulfillment reliability.
Salary Department (NYSC)
Ministry of Finance, Kwara State
Jan 2019 - Present (6 years 8 months)
Processed payroll data with accuracy, identified and resolved discrepancies, and supported compliance checks to maintain accurate salary records and reporting.
Education
Degrees, certifications, and relevant coursework
Oduduwa University
Bachelor of Science, Accounting
Grade: Second Class Upper Division
Completed a Bachelor of Science in Accounting, graduating with Second Class Upper Division from Oduduwa University in Ipetumodu, Osun State.
Airforce Secondary School Ikeja
West African Senior School Certificate, Secondary Education
Completed the West African Senior School Certificate Examination (WASSCE) at Airforce Secondary School, Ikeja.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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