oyemwen Izevbigie

I am a customer-focused Customer Support Agent with proven experience delivering remote support across email, live chat, and phone channels. I resolve customer issues efficiently while maintaining accurate records and driving continuous service improvement.

In my recent role, I delivered remote customer support using Zendesk, Freshdesk, and Intercom, consistently meeting SLA response time targets. I managed, triaged, and resolved high-volume customer support tickets, reducing escalation rates through proactive issue resolution.

I maintain accurate customer records and interaction logs in Salesforce and Pipedrive, ensuring data integrity across CRM platforms. I handle customer complaints, refund requests, and product inquiries with professionalism and empathy to support retention and satisfaction.

I collaborate with internal and cross-functional remote teams to escalate and resolve complex technical and non-technical customer issues. I also identify recurring customer pain points and share feedback to help improve products and support processes.