Joy Okon

I am a dedicated customer service professional with 4+ years supporting high-volume, remote environments and international clients.

I consistently manage 80+ daily tickets and achieved a 95% issue resolution rate while generating 80+ qualified leads per day; I implemented and optimized Zendesk to reduce response times by 30%.

My background includes healthcare services coordination and I completed Registered Nurse training in November 2024, giving me strong domain knowledge for healthcare-related customer workflows and US/international service standards.

I work independently and collaboratively, applying strong communication, time management, and process-optimization skills to improve customer satisfaction and operational efficiency.