At Teknowledge Global Ltd, I advised customers across email and video calls, resolving inquiries across multiple client accounts. I investigated issues to find root causes and kept customers informed through resolution.
I also maintained detailed support records and created reusable guides that reduced repeat customer contact by up to 70%. My work covered clients' products and policies across 28 accounts.
At EnterprisePlus, I handled customer conversations through chat-based social media channels, provided product and service information, and shared frontline feedback with marketing colleagues. I use Zendesk and ClickUp, and hold EFSET C2 English proficiency certification.
