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Adejumoke Olawale

@adejumokeolawale

I resolve complex Dynamics 365 CRM issues for enterprise clients across EMEA and North America.

At Teknowledge, I resolve 100 to 150 Dynamics 365 CRM support tickets monthly for enterprise clients across EMEA and North America, sustaining 95% SLA compliance and 80% customer satisfaction. I troubleshoot configuration, workflow, integration, sign-in, and tenant migration issues, averaging three days on escalated Tier 2/3 cases.

I’m the team’s informal go-to for difficult cases and work closely with developers, administrators, and Tier 1 support to close technical gaps. My background in IT instruction and capacity development helps me explain root causes clearly and build client trust during service disruptions.

Experience

Work history, roles, and key accomplishments

Current

D365 Technical Support Engineer

Current

Teknowledge

Feb 2023 - Present (3 years 7 months)

Resolves 100 to 150 Dynamics 365 CRM support tickets monthly for enterprise clients across EMEA and North America, sustaining a 95% SLA compliance rate and an 80% customer satisfaction rating. Diagnoses and resolves complex CRM configuration, workflow, and integration issues, serving as the informal go-to for the team's toughest cases.

Dynamics 365 CRM Troubleshooting Configuration Integration SLA Management CSAT Microsoft Office

Education

Degrees, certifications, and relevant coursework

Cloud Academy

Certification, Dynamics 365 CE

2023 - 2023

Completed multiple certifications in Dynamics 365 CE modules, including OLS sign-in experiences, IBL, workflows, async service, Sales App, tenant migration, Power Platform environment, and performance/storage troubleshooting.