Вика сундукова

I am an accomplished and ambitious engineer with a strong background in strategic development and technical support. My expertise lies in the precise and swift identification of issues, paired with a tailored approach to each problem, ensuring the delivery of high-quality solutions. I have a proven track record of managing client relationships and providing exceptional technical support, which has resulted in high client satisfaction ratings.

During my tenure as a Technical Support Engineer at 360 Dialog, I honed my skills in API interaction, application debugging, and log analysis. I am proficient in leveraging developer tools for efficient problem resolution and have experience with various platforms, including Jira, CRM, and Confluence. My commitment to continuous improvement is evident in my proactive approach to training users on new systems and creating internal documentation to enhance productivity.

With a strong foundation in computer networks and operating systems, I am well-equipped to tackle complex technical challenges. I am passionate about utilizing my skills to contribute to innovative projects and drive success in a collaborative environment.