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Owen User

@owenuser8

Customer support and technical support at SITECH Northeast, troubleshooting and configuring Trimble GPS guidance and tracking equipment.

United States

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What I'm looking for

I'm seeking customer service, technical support, or operations roles where I can apply my experience supporting customers, troubleshooting equipment, and maintaining accurate fulfillment and service records.

At SITECH Northeast, I provided direct customer support for Trimble products, helping customers understand equipment issues. I programmed and configured GPS guidance and tracking equipment, then tested its functionality before deployment.

I diagnosed hardware and electromechanical faults through structured troubleshooting and performed service and repairs on Trimble products. I also maintained service records covering unit histories, diagnostic steps, test results, and completed work.

At DocuPet, I supported a fulfillment operation processing approximately 5,000 orders per day. I prepared orders for shipment and verified inventory, product details, and order information against quality requirements.

In independent AI and workflow projects, I build interactive business demos with ChatGPT and Claude. I design workflows for inquiry handling, lead qualification, booking, and follow-up, and refine projects by reviewing outputs for accuracy and usability.

Experience

Work history, roles, and key accomplishments

Fulfillment Specialist

DocuPet

Apr 2026 - Aug 2026 (4 months)

Supported a fulfillment operation processing approximately 5,000 orders per day, preparing orders for shipment using mailing and fulfillment software. Verified inventory, product details, and order information before fulfillment, checking work against established quality requirements.

Order Processing Fulfillment Software Data Verification Quality Assurance Excel Google Sheets

Technician (Shop Service)

SITECH Northeast

Jan 2023 - Dec 2025 (2 years 11 months)

Provided direct customer support for Trimble products, discussing equipment issues and helping customers understand technical problems. Prepared, programmed, and configured customer GPS guidance and tracking equipment; tested functionality and verified performance before deployment.

Trimble Equipment hardware troubleshooting GPS GPRS Configuration Root Cause Analysis Service Records Customer Support

Installer (Home Division)

Installations Unlimited

Jan 2022 - Dec 2023 (1 year 11 months)

Installed and integrated home theater, multi-room audio, smart security, and related electronic systems in customer homes using technical specifications. Troubleshot electrical and connectivity issues and verified system performance before completing customer-site installations.

Home Theater Systems Audio Systems Smart Security Troubleshooting Electrical Systems