OMOwais Mehraj
@owaismehraj
Customer success leader driving software adoption, data migrations, and process improvements.
IndiaWhat I'm looking for
I am a customer success professional with 5+ years of experience implementing software, leading data migrations, and training clients to maximize adoption. I specialize in CRM management (HubSpot, Salesforce), technical troubleshooting, and building automated workflows that improve response efficiency.
At LeLafe IT Solutions I led onboarding for 100+ clients with 99% data accuracy and zero downtime, reduced support response time by 30%, and drove higher user adoption through demos and training. I also supported sales and marketing initiatives that increased lead conversion and revenue.
I am passionate about delivering seamless onboarding experiences, optimizing software adoption to enhance client outcomes, and partnering cross-functionally to translate customer feedback into product and process improvements.
Experience
Work history, roles, and key accomplishments
Deputy Manager
LeLafe IT Solutions Pvt Ltd
Jan 2021 - Present (4 years 10 months)
Managed customer onboarding and training for software solutions, led data migration for 100+ clients with 99% accuracy and zero downtime, and reduced technical response time by 30% while increasing user adoption through demos and automated CRM workflows.
Customer Service Associate
Reliance Digital Retail Ltd
Jun 2018 - Nov 2020 (2 years 5 months)
Provided frontline customer support and product demonstrations, managed returns and warranty claims, and achieved a 100% customer service rating for 2.5 years by improving troubleshooting and complaint resolution.
Education
Degrees, certifications, and relevant coursework
Amar Singh College, Srinagar
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree focusing on commerce and business subjects.
JK Board of School Education, Batamaloo
Higher Secondary Certificate, Higher Secondary
Completed Higher Secondary (12th) education under JK Board of School Education.
AICIN Computer Institute
Diploma, Computer Basics
Completed a diploma course covering foundational computer basics and applications.
HubSpot / Salesforce
Professional Certification, Customer Relationship Management / Data Analytics
Completed certifications in CRM and data analytics focusing on HubSpot and Salesforce platforms.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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