Ovsanna Kspoyan

Owns the product roadmap and backlog for five products in a B2B ordering platform for QSR chains, including POS integrations and rollout to 20 venues. Leads backlog refinement, sprint planning, and integration requirements with external vendors.

Owned the product backlog for AI-powered B2B SaaS products on web and mobile, from discovery through release and post-launch iteration. Defined success criteria and AI evaluation metrics for LLM and RAG improvements, and managed integrations for 10+ B2B clients.

Contributed to backlog prioritization through market research and user feedback analysis. Wrote and maintained requirements and product documentation, and facilitated planning, backlog refinement, and retrospectives while the team adopted Scrum.

Planned and tracked technical initiatives with stakeholders and project teams. Handled documentation, reporting, and cost control.

Handled budgeting, expense tracking, financial reporting, and analysis to support business decisions.

IT Project Management certification from Armenian Code Academy in 2023.

Grade: 4.0/4.0

MA in Teaching English as a Foreign Language (TEFL) from the American University of Armenia with a GPA of 4.0/4.0.

Master's Degree in Accounting and Taxation from the International Accountancy Teaching Center.

Professional Scrum Master I (PSM I) certification from Scrum.org in 2023.

Grade: 4.0/4.0

Bachelor's Degree in Philology from Yerevan State University with a GPA of 4.0/4.0.