Open to opportunities

Ourvashi Benud

@ourvashibenud

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Dedicated professional with experience in dental assisting and customer service.

Mauritius

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What I'm looking for

I am looking for a role that allows me to enhance customer experiences and contribute to team success in a supportive environment.

I am a dedicated and compassionate professional with experience in both dental assisting and customer relationship management. My strong focus on customer service allows me to excel at addressing client needs, resolving issues, and ensuring satisfaction. I believe that effective communication and empathy are key to creating positive experiences for every customer.

In my role as a Dental Assistant at Vial Dental Clinic, I greeted and prepared patients for treatment, ensuring their comfort and addressing any concerns. I managed appointment scheduling and assisted with dental procedures while maintaining a sterile environment. Currently, as a Customer Relationship Officer at Ahvee Bhav Imports, I respond promptly to customer inquiries in both English and French, efficiently resolving issues and fostering strong relationships with clients. I am eager to continue applying my skills in a dynamic role where I can enhance customer experiences and support the success of the team.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Officer

Current

Ahvee Bhav Imports

Aug 2024 - Present (11 months)

Responded promptly to customer emails and phone calls in both English and French, addressing inquiries and providing necessary information. Efficiently resolved customer issues, ensuring satisfaction and fostering strong client relationships. Collaborated with teams to improve service processes and enhance the overall customer experience.

Customer Relationship Management Team Collaboration Customer Service

Dental Assistant

Vial Dental Clinic

Feb 2024 - Aug 2024 (6 months)

Greeted and prepared patients for treatment, ensuring comfort and addressing concerns to enhance their experience. Managed appointment scheduling, responded to inquiries, and provided timely updates for smooth practice operation. Assisted with dental procedures, sterilized instruments, and coordinated with medical staff for efficient communication.

Patient Care Scheduling Sterilization Communication Customer Service

Education

Degrees, certifications, and relevant coursework

Rajcoomar Gujadhur State secondary school

School Certificate, General Studies

Grade: English - C, Economics - C, Mathematics- D, Business studies - B, Sociology- C, Literature in English- B, computer Science - C

Obtained a School Certificate with passes in English, Economics, Mathematics, Business Studies, Sociology, Literature in English, and Computer Science. This foundational education provided a broad understanding across various subjects.

Rajcoomar Gujadhur State secondary school

A-level HSC, Humanities and Languages

Grade: Hinduism- B, Literature in English - C, Sociology - D, General Paper - C, French - E

Completed A-levels with subjects including Hinduism, Literature in English, Sociology, General Paper, and French. This advanced secondary education deepened knowledge in humanities and languages.

IC Core Program

Certificate, Computer Systems

Completed the IC
Core program, gaining fundamental knowledge in basic computer systems. This training provided essential skills in operating and understanding computer hardware and software, laying a solid foundation for further technical proficiency and problem-solving abilities.