Open to opportunities

Oumayma Karoui

@oumaymakaroui

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Front office and customer support specialist blending sales, holistic healing, and content writing.

Greece

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What I'm looking for

I seek roles combining customer support, front-office or sales responsibilities with opportunities to integrate wellness, content creation, and collaborative growth.

I am a front office executive and customer support specialist with experience in technical support, sales, and back-office operations across Tunisia and Greece. I combine administrative and visitor-facing skills from diplomatic and cultural institutions with hands-on customer service at Teleperformance and Webhelp to consistently exceed client expectations.

As a certified holistic healing therapist and content writer, I deliver Reiki and energy-healing services, lead workshops, and create wellness-focused content that supports emotional healing and self-empowerment. I value continuous learning, collaboration, and environments that nurture individuality and collective growth.

Experience

Work history, roles, and key accomplishments

Current

Holistic Healing Specialist

Current

Private Practice

Jan 2021 - Present (4 years 8 months)

Provided Reiki energy healing, energetic massage, litotherapy, meditation and emotional healing sessions in Tunisia and Greece since 2021 for private and group clients.

Reiki Energy Healing Massage Therapy Meditation Emotional Healing Chakras Balancing Group Workshops

Customer Service Representative

Teleperformance

Jan 2021 - Jan 2025 (4 years)

Provided technical support and back-office customer service for international clients, resolving issues and maintaining satisfaction across channels from 2021 to 2025.

Technical Support Customer Service Back Office Operations Troubleshooting CRM Communication Problem Solving

Customer Service Representative

Webhelp

Jan 2021 - Jan 2025 (4 years)

Delivered customer support and sales-related assistance for clients in Greece, handling inquiries and supporting operational processes between 2021 and 2025.

Customer Support Sales Support CRM Multilingual Communication Troubleshooting Administrative Support Time Management

Front Office Executive

French Embassy in Tunisia

Aug 2019 - Sep 2021 (2 years 1 month)

Served as initial point of contact and managed administrative tasks and visitor communication for the French Embassy and French Institute in Tunisia during 2019–2021.

Administrative Support Customer Service Multilingual Communication Scheduling Record keeping

Sales Specialist

Private

Jan 2016 - Jan 2019 (3 years)

Performed sales and business development activities in Tunisia from 2016 to 2019, growing client relationships and supporting marketing initiatives.

Sales Business Development Client Relationship Management Personal Branding Communication Negotiation Marketing Lead Generation

Content Writer

Freelance

Authored content on holistic healing, self-empowerment, spirituality and well-being for online and workshop materials, enhancing engagement and educational clarity.

Content Writing Self Empowerment Editing Workshop Materials Communication

Education

Degrees, certifications, and relevant coursework

Reiki Training and Energy Healing Center

Holistic Healing Specialist - Therapist, Holistic Healing

2019 - 2021

Activities and societies: Reiki energy healing, energetic massage therapy, lithotherapy, relaxation sessions, meditation, emotional healing workshops, chakra balancing, counseling

Completed training and certification in Reiki energy healing and related holistic therapies, providing private and group healing sessions and workshops.

University of Tunis El Manar

Bachelor of Science, Biology-Geology

2015 -

Bachelor of Science in Biology-Geology completed at the University of Tunis El Manar with responsibilities including visitor communication and administrative tasks.