I'm currently supporting users at Tohono Oodham Sells Hospital, where I resolve PC hardware and software configuration issues, install approved products and patches, and support data communication equipment.
At Ornamental Architect Solution Inc., I provided technical support for more than 200 end users, resolving 90% of desktop and software issues within 24 hours. I also managed Active Directory user accounts, deployed more than 150 desktop and laptop systems with zero downtime, and trained over 100 users on software best practices.
Earlier at Cannon Solution Inc., I maintained corporate network environments, handled more than 300 Jira Service Desk tickets monthly, and delivered remote support through TeamViewer. My work improved network reliability, streamlined deployments, strengthened Active Directory policies, and supported mobile device management.
I've built my technical foundation through a Bachelor of Science in Computer Network & Security, along with CompTIA Security+, CompTIA Network+, CCNA, Cisco networking, and endpoint security training.
