Open to opportunities

Timothy Finomo

@timothyfinomo

Message

Dynamic Technical Support Specialist and Frontend Developer with 3+ years experience.

Nigeria

Message

What I'm looking for

I seek opportunities in innovative projects that value customer satisfaction and technical excellence.

As a dynamic Technical Support Specialist and Frontend Developer, I bring over three years of experience in resolving complex technical issues and enhancing customer satisfaction. My journey has been marked by a commitment to delivering high-quality, user-friendly web applications that not only meet but exceed client expectations. I have a proven track record of developing responsive web apps and optimizing application performance, ensuring seamless user experiences.

At Optix Limited, I excelled as a Technical Support Specialist, resolving over 95% of customer inquiries with high accuracy and efficiency. My dedication to customer satisfaction is reflected in my ability to create comprehensive training programs that enhance team efficiency and improve service delivery. Recognized as Employee of the Month for my exceptional service, I continuously strive to implement innovative solutions that drive measurable improvements in both customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Front End Developer

Current

Freelancer

Mar 2022 - Present (3 years 3 months)

Designed and developed responsive web apps and websites, ensuring seamless user experiences and pixel-perfect interfaces. Delivered measurable improvements to application speed and functionality by implementing APIs and optimizing code performance.

JavaScript TypeScript Next.js API Integration VSCode Responsive Design

Current

Technical Support Specialist

Current

Optix Limited

Dec 2023 - Present (1 year 6 months)

Resolved over 95% of customer inquiries through various channels with high accuracy. Developed product knowledge to troubleshoot complex issues and enhanced team efficiency through training programs.

Customer Support Technical Troubleshooting CRM Software Documentation Training Development Performance Metrics Communication Problem Solving

Technical Support Staff

Premium Steel and Mines Limited

Sep 2021 - Nov 2023 (2 years 2 months)

Handled a wide range of customer inquiries with a 90%+ first-contact resolution rate. Maintained support records to improve knowledge sharing and delivered effective solutions with a customer-centric approach.

Customer Support First Contact Resolutions Knowledge Management Problem Solving Customer Satisfaction Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

AltSchool Africa

Diploma, Software Engineering

2023 - 2024

Pursuing a Diploma in Software Engineering with a focus on Frontend Development, gaining skills in modern web technologies and application development.

University of Benin

Bachelor of Science, Human Anatomy

2019 - 2023

Completed a Bachelor of Science in Human Anatomy, focusing on the study of the human body, its structure, and functions. Developed a strong foundation in biological sciences and critical thinking skills.