OVoscar rodrigo membreño vasquez
@oscarrodrigomembreov
Trilingual aeronautical engineer with strong customer service experience.
El SalvadorWhat I'm looking for
I am an aeronautical engineer with a passion for the aviation industry and a strong background in customer service. My experience spans various roles, including technical support and administrative tasks within the aeronautical sector. I pride myself on my adaptability and quick learning abilities, which have allowed me to thrive in fast-paced environments.
Throughout my career, I have worked with US and Canadian companies, providing exceptional customer service and technical support. My role at the Civil Aviation Authority involved critical safety assistance and documentation, while my time at TELUS International honed my skills in technical support and sales. I am also a member of the National Fencing Team, showcasing my commitment to teamwork and discipline.
Experience
Work history, roles, and key accomplishments
Air Traffic Controller
CEPA Autonomous Port Executive Commission
Nov 2023 - May 2024 (6 months)
Ensured safe separation of aircraft and managed air traffic flow through effective monitoring. Communicated with and guided pilots, while also handling emergency situations.
Technical Support Analyst
Telus International
Jan 2023 - Oct 2023 (9 months)
Delivered B2B technical support for a Canadian-based account via voice, chat, and email, managing inbound and outbound interactions. Conducted sales for various products including mobile plans, devices, and security software. Provided technical assistance for mobile devices, handled billing inquiries, and supported fellow agents.
Customer Service Representative
Concentrix
Jan 2021 - Nov 2022 (1 year 10 months)
Provided B2B customer service via chat and phone for a US-based financial app (Walmart One App). Handled banking inquiries, card activations, payments, disputes, loans, and scheduled consultations.
Aviation Safety Assistant
Civil Aviation Authority, AAC
Jan 2020 - Dec 2020 (11 months)
Classified and documented AVSEC safety and airworthiness technical files. Performed various administrative tasks to support departmental operations.
Education
Degrees, certifications, and relevant coursework
oscar rodrigo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
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