Romone McFarlane

I am an ICT Director with over 8 years of experience in the field of Information Technology, specializing in ICT Strategic and Operations Management. My journey began at Montego Bay Community College, where I earned my B.Sc. in Information Technology. I have a proven track record of implementing innovative solutions that enhance operational efficiency and drive organizational success.

Currently, I serve as the ICT Director at the Western Regional Health Authority, where I have successfully coordinated the rehabilitation of the Administration and Software Development departments. One of my key achievements includes the implementation of a centralized ICT Helpdesk using Freshdesk, which improved the management of ICT support requests by 80%. I also manage an annual budget of JMD $40M to modernize IT equipment and ensure value delivery to the Western Region.

My leadership style is rooted in integrity-driven principles, and I believe in fostering a solutions-based approach to management. I have led a team of 10 IT professionals to provide efficient IT services, and I am committed to continuous improvement and excellence in service delivery.