Romone McFarlane
@romonemcfarlane
Experienced ICT Director with a passion for strategic IT management.
What I'm looking for
I am an ICT Director with over 8 years of experience in the field of Information Technology, specializing in ICT Strategic and Operations Management. My journey began at Montego Bay Community College, where I earned my B.Sc. in Information Technology. I have a proven track record of implementing innovative solutions that enhance operational efficiency and drive organizational success.
Currently, I serve as the ICT Director at the Western Regional Health Authority, where I have successfully coordinated the rehabilitation of the Administration and Software Development departments. One of my key achievements includes the implementation of a centralized ICT Helpdesk using Freshdesk, which improved the management of ICT support requests by 80%. I also manage an annual budget of JMD $40M to modernize IT equipment and ensure value delivery to the Western Region.
My leadership style is rooted in integrity-driven principles, and I believe in fostering a solutions-based approach to management. I have led a team of 10 IT professionals to provide efficient IT services, and I am committed to continuous improvement and excellence in service delivery.
Experience
Work history, roles, and key accomplishments
ICT Director
Western Regional Health Authority
Jan 2021 - Present (4 years 6 months)
Coordinated and managed the ICT rehabilitation of the Administration and General Administration department for the Cornwall Regional Hospital. Implemented a centralized ICT Helpdesk using Freshdesk ticketing software resulting in the improvement of the efficiency and management of ICT support requests by 80%.
Systems Administrator
Western Regional Health Authority
Jan 2019 - Present (6 years 6 months)
Managed the Western Region's network operations. Led a team of 4 Assistant Systems Administrators to provide quality and reliable Technical Support.
Asst. Systems Administrator
Western Regional Health Authority
Jan 2017 - Present (8 years 6 months)
Provided support for ICT systems and infrastructure. Assisted in managing network operations and technical support.
Education
Degrees, certifications, and relevant coursework
Montego Bay Community College
B.Sc. Information Technology, Information Technology
2017 - 2021
Studied Information Technology, gaining skills in ICT Strategic and Operations Management, IT Infrastructure Management, and Public Procurement. Developed a deep passion for System Administration and Software Development.
Cornwall College
2007 - 2011
Attended Cornwall College, completing secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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