Oscar Jesus Florez Ochoa

I've led content moderation operations and policy governance for high-growth BPO programs, translating U.S. client priorities into consistent frontline execution.

At TaskUs, I led policy strategy for a high-priority U.S. content moderation account, collaborating with client executives on critical policy updates. I partnered with Quality and Training to build account architecture from scratch, improve policy alignment, and reduce edge-case errors.

Previously at Webhelp, I served as the main point of contact for U.S. client executives, led weekly business reviews, and launched new business lines while meeting milestones and SLA benchmarks.

Now at Solvo, I'm identifying operational bottlenecks, improving resource allocation, scaling procedures, and delivering reporting that supports business partners and client revenue.