Oscar Henriquez

Supervised and monitored network infrastructure (WAN, LAN, WLAN) to ensure high availability and performance, diagnosing and resolving real-time network and security incidents. Managed and escalated tickets according to SLAs, coordinating with vendors and technical teams for service continuity. Led and trained support teams, implementing procedural improvements and analyzing fault trends for decis

Provided specialized technical support for prepaid platforms and mobile services, analyzing and resolving critical technical faults and incidents. Configured new services and business requirements, collaborating with development and operations to ensure service quality. Generated technical reports and proposed service improvements.

Monitored mobile platforms (2G/3G), internet services, and enterprise data networks, providing first-line support for base stations and transmission networks. Diagnosed incidents and managed critical alerts and events, coordinating with field teams to resolve service interruptions.

Provided technical support for Claro El Salvador's data network, supervising and resolving issues on Cisco network equipment (routers and switches). Managed and tracked tickets and incidents with a focus on quality and response times. Participated in preventive and corrective maintenance tasks.

Completed a Master's degree focused on the application of computer science to networking. This program provided advanced knowledge in network design, implementation, and management.

Obtained a Bachelor's degree in Computer Systems Engineering. The curriculum covered fundamental concepts of computer systems, software development, and hardware integration.

Completed a technical program in Computer Systems. This training provided practical skills in system maintenance, troubleshooting, and basic network configurations.

Acquired a technical degree specializing in Computer Networks. The program focused on the principles of network infrastructure, protocols, and basic network device configuration.