Open to opportunities

Osamah Ahmed

@osamahmkahmed

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Motivated IT engineer specializing in Microsoft 365 and AI solutions.

Turkey

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What I'm looking for

I seek a role that fosters innovation, encourages continuous learning, and values collaboration.

I am a motivated IT engineer with a strong foundation in computer science and artificial intelligence. My extensive experience in providing back-office IT support has allowed me to specialize in Microsoft 365, Azure Active Directory, Intune, and Microsoft Defender. I have a demonstrated ability to troubleshoot complex issues, optimize system performance, and enhance security measures. My proficiency in managing cloud-based services and implementing AI-driven solutions has significantly improved accessibility for users.

Throughout my career, I have developed predictive models and machine learning projects that showcase my solid understanding of data science and analytics. I am committed to continuous learning and contributing to innovative technology solutions. My projects, such as developing smart glasses for the visually impaired and creating predictive models for health-related issues, reflect my passion for leveraging technology to make a positive impact.

Experience

Work history, roles, and key accomplishments

Microsoft 365 Support Engineer

Microsoft

Feb 2025 - Jun 2025 (4 months)

Provided expert technical support and solutions across the entire Microsoft 365 ecosystem. Helped businesses optimize collaboration, security, and productivity by resolving technical challenges and ensuring smooth operations.

Exchange Online SharePoint Online Microsoft Teams Intune Azure Active Directory Power Platform Microsoft Defender

Proactive Microsoft 365 Support Specialist

Microsoft

Aug 2024 - Feb 2025 (6 months)

Provided technical support to customers via phone and email, resolving issues related to Microsoft 365 products and services. Managed and supported Exchange Online, troubleshooting mail flow issues and assisting with email retention policies.

Exchange Online Troubleshooting Licensing

Intune and Defender Support Engineer

Max Burgers

Jan 2023 - Dec 2024 (1 year 11 months)

Provided expert support for Microsoft Intune, managing device enrollment, configuration policies, and application deployment. Supported and maintained Microsoft Defender for Endpoint, monitoring security alerts and responding to threats.

Microsoft Intune Microsoft Defender Device Management Security Protocols Troubleshooting Training Auditing

Back Office Support IT Engineer

Snask

Jan 2021 - Dec 2023 (2 years 11 months)

Provided technical support for Microsoft 365 products, including troubleshooting and resolving issues related to email, collaboration tools, and cloud storage. Managed and maintained Azure Active Directory, ensuring secure and efficient access control.

Azure Active Directory Troubleshooting Deployment Configuration Training

Education

Degrees, certifications, and relevant coursework

Westerlundska Gymnasium

ÖL

Özel MUTLUKENT MILLETLERARASI LISES

University of Sadat City

Bachelor’s degree, Computer Science and Artificial Intelligence

Studied Computer Science and Artificial Intelligence, gaining a strong foundation in both fields. Developed skills in predictive modeling, machine learning algorithms, and data analysis.