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Ayah Abubaker

@ayahabubaker

Business operations and client advisory professional at GOST Youth Initiative, improving project delivery times by 25% through structured task workflows.

Sudan

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At GOST Youth Initiative, I streamlined internal team execution and milestone tracking with structured task-management workflows, improving project delivery times by 25% and creating visibility into team deliverables.

I also coordinated client and stakeholder communications there, designing feedback templates that made community initiative feedback traceable.

At Ilead Company, I conducted client needs assessments and pitched tailored solutions for a DME account, exceeding regional sales and conversion KPIs. I also improved client data tracking accuracy and follow-up efficiency by 30% using digital tools and structured spreadsheets.

At CXperts, I analyzed service trends and customer feedback to help improve team workflows. As a Sudanese Red Crescent Society volunteer, I supported field logistics, community needs assessments, and administrative reporting.

Experience

Work history, roles, and key accomplishments

Telesales Agent – DME Account

Ilead Company

May 2025 - Dec 2025 (7 months)

Exceeded regional sales and conversion KPIs by conducting structured client needs assessments and pitching tailored solutions. Optimized client data tracking workflows using digital tools and structured spreadsheets, improving record accuracy and follow-up efficiency by 30%.

Sales Client Needs Assessments KPI Tracking Data Management Spreadsheets Digital Tools

Customer Service Representative

CXperts

Jan 2025 - Jun 2025 (5 months)

Resolved high-volume client inquiries and friction points by performing root-cause analysis and service trend evaluations, achieving top-tier customer satisfaction scores. Improved operational service standards by synthesizing customer feedback into actionable reports for leadership.

Customer Service Root Cause Analysis Feedback Synthesis Reporting operational improvements

Logistics & Field Operations Volunteer

Sudanese Red Crescent Society

Jan 2023 - Dec 2024 (1 year 11 months)

Coordinated local field logistics and aid distribution under high-pressure conditions by conducting rapid community needs assessments. Managed administrative records and field tracking reports, ensuring full compliance with organizational reporting standards.

Logistics Field Operations Needs Assessment Record keeping Compliance

Internal Operations Lead & Content Coordinator

GOST Youth Initiative

Streamlined internal team execution and milestone tracking by implementing structured task-management workflows, resulting in a 25% improvement in project delivery times. Managed client and stakeholder communications by designing standardized feedback collection templates.

Task Management Workflow Design Stakeholder Communication Feedback Collection Project Coordination

Education

Degrees, certifications, and relevant coursework

Sudan University of Science and Technology

Bachelor of Business Management, Business Management

Pursuing a Bachelor of Business Management with a focus on operations management, business strategy, project coordination, and data management. Anticipated graduation in 2029.