Ornella Di Franco User

I've delivered luxury events at The St. Regis Rome, supported global sales and MICE development at Conrad Osaka, and managed the full event cycle at Le Calette. Across these hospitality roles, I've coordinated cross-functional teams, trained staff on PMS and service protocols, and improved guest experience through feedback-led coaching.

Now, I support SMEs as an HR and Organizational Development Business Consultant, designing tailored learning initiatives, aligning HR and training strategies with business objectives, and mentoring managers on leadership and team management.