Orlando Marcano
@orlandomarcano
I deliver bilingual IT support, systems administration, and infrastructure solutions backed by 20+ years of experience.
United StatesWhat I'm looking for
I've supported IT operations, end users, systems, and infrastructure for more than 20 years, including leading support and automation at Instituto Nacional de Canalizaciones. I improved processes, managed technical teams, and oversaw infrastructure upgrades to reduce downtime.
More recently, I provided equipment setup, security-camera configuration, network upgrades, and application support for 4 Pro Energy and Contax Group, while also evaluating digital content for TELUS International AI. I'm seeking an IT Support role where I can apply bilingual English and Spanish communication, hands-on troubleshooting, and practical problem-solving.
Experience
Work history, roles, and key accomplishments
Delivery Driver
DoorDash, Grubhub, Spark Driver Walmart
Jul 2020 - Present (6 years 2 months)
Managed delivery operations while maintaining strong customer service and time management skills. Demonstrated reliability, communication, and multitasking in fast-paced environments.
Evaluated and validated digital content to enhance search engine and mapping accuracy. Applied strict quality guidelines to assess AI-generated and user-generated results.
Administrative Assistant & IT Support
4 Pro Energy
Oct 2022 - Feb 2023 (4 months)
Provided IT support including setup, installation, and configuration of computer equipment and security cameras. Supported management with administrative tasks and client service.
Tax Preparer & IT Support
Contax Group
Oct 2021 - Oct 2022 (1 year)
Delivered personal tax preparation services using TaxAct. Maintained and repaired computer systems, upgrading network infrastructure.
Support & Automation Leader
Instituto Nacional de Canalizaciones
Sep 1988 - Dec 2019 (31 years 3 months)
Led IT support and automation team, implementing process improvements and automation strategies. Managed technical teams, customer service, and system optimization initiatives.
Education
Degrees, certifications, and relevant coursework
Contax Group Inc
Tax Preparer, Tax Preparation
Tax Preparer certification from Contax Group Inc in 2021.
TELNET S.A.
Cisco CCNA, Networking
Cisco CCNA certification from TELNET S.A. in 2015.
TELNET S.A.
Panduit Structured Cabling & Fiber Optics, Structured Cabling & Fiber Optics
Panduit Structured Cabling & Fiber Optics certification from TELNET S.A. in 2014.
Universidad Rafael Belloso Chacín
Postgraduate Specialization, Science & Technology Management
Postgraduate Specialization in Science & Technology Management from Universidad Rafael Belloso Chacín in 2009.
Universidad Rafael Belloso Chacín
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Universidad Rafael Belloso Chacín in 2005.
Universidad Rafael Belloso Chacín
Strategic Management, Strategic Management
Strategic Management certification from Universidad Rafael Belloso Chacín in 2002.
Instituto Universitario de Tecnología de Puerto Cabello
Tech of Science, Computer Science
Tech of Science in Computer Science from Instituto Universitario de Tecnología de Puerto Cabello in 1988.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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