Hector P
@hectorp
I keep airport and enterprise networks, systems, and end users running reliably.
United StatesWhat I'm looking for
I'm currently keeping servers, systems, workstations, and user access operational at LINXS at LAX Airport. I respond to end-user requests, configure hardware and software, and provide technical support by phone and in person.
Previously, at Tappan Zee Constructors, I supported end users with software, hardware, security software, and network configuration. I've worked hands-on with routers, switches, wireless access points, network servers, failed drives, warnings, and unscheduled reboots.
My background also includes high-volume customer support at Cadent, where I installed and maintained computer systems and network connections, tested deployments, removed malware and ransomware, and built preventive maintenance procedures.
Experience
Work history, roles, and key accomplishments
IT Specialist
LINXS (LAX Airport)
Nov 2024 - Present (1 year 10 months)
Maintained servers and systems to keep networks fully operational during peak periods. Responded to support requests and configured hardware, devices, and software for employees.
Network Support Specialist
Tappan Zee Constructors, LLC
Feb 2014 - Sep 2023 (9 years 7 months)
Managed software and hardware issues for end-users and provided security software and network configuration support. Set up hardware and software to meet network performance requirements.
Customer Support Specialist
Cadent Inc
Mar 2001 - Jul 2012 (11 years 4 months)
Helped large volume of customers daily with focus on customer satisfaction. Installed, configured, and maintained computer systems and network connections, and removed malware and ransomware.
Oversaw daily operations and shipping and handling processes. Supervised warehouse operations, managed employees during shifts, and ensured accurate inventory transactions and documentation.
Education
Degrees, certifications, and relevant coursework
TCI College of Technology
Associate of Science, Technology
Associate of Science in Associates of Technology from TCI College of Technology, completed in April 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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