At Tax Relief Advocates, I deploy workstations, peripherals, and network devices while supporting a 500+ user base. I've configured more than 500 workstations and help accelerate new-hire readiness.
I resolve over 100 weekly hardware, software, and network issues within a 24-hour response window, documenting resolutions in Freshservice. I also track more than 1,000 assets in SnipeIT and maintain OS and antivirus patch compliance.
I've contributed to Microsoft Intune and Defender deployment, moving from manual imaging to zero-touch enrollment. I also supported migrating ProSeries tax software to Azure Virtual Desktop and configured Entra ID conditional access.
