Oreoluwa Akinwande

I’m a Music and Creative Arts graduate who brings exceptional professional communication, active listening, and relationship management to customer support work. I blend structured artistic discipline with analytical thinking, so I can handle service challenges calmly and effectively.

In corporate service environments, I apply customer support expertise, escalation management, and proactive empathy to keep experiences smooth. I orchestrate cross-functional workflows, manage high-volume client engagement lifecycle points, and turn complex service bottlenecks into long-term client loyalty.

As a Customer Support Volunteer on a Campus Event Team at Babcock University (2022–2023), I handled frontline onboarding, documentation checking, and registration logistics for large-scale events with hundreds of attendees. I mitigated real-time administrative and infrastructural bottlenecks through tactical troubleshooting, while maintaining a high-quality attendee experience under tight schedules.

My education includes a Bachelor of Arts in Music and Creative Arts, and I completed an in-depth analytical research project on corporate brand jingles. I also continue building my strengths through interests and projects in creative direction and commercial scoring, visual aesthetics and brand design, and vocal production architecture for high-impact auditory trends.