Looking for a job

Mohamed Amine LOUAHDAOUI

@optimine

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I build high-performing contact center operations and digital transformation platforms.

Morocco

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What I'm looking for

I'm looking to lead operations, digital transformation, automation, and AI initiatives that deliver measurable, sustainable improvements in organizational performance.

I've led multi-site contact center operations for MYOPLA Group, including launching a new Al Hoceïma site from setup through growth to approximately 130 employees.

At MYOPLA Call Center, I managed production, quality, and performance for around 400 employees and 20 to 25 supervisors across strategic client operations including Cdiscount, Filiassur, and Argus de la Presse. I also designed an Oracle APEX decision-support platform that became the group’s operational reference and single source of truth.

I created MYLAB, an AI research and development laboratory for contact centers, where I defined the roadmap, recruited doctoral researchers, and led projects in automated call transcription and conversational analytics.

Through PUREMIND, I support companies with digital transformation, automation, AI agents, custom CRM and ERP platforms, SaaS products, API integration, web scraping, and intelligent data extraction.

Experience

Work history, roles, and key accomplishments

Fondateur - Directeur Transformation Digitale

PUREMIND

Jan 2020 - Dec 2026 (6 years 11 months)

Founded and led a company specializing in digital transformation, automation, and AI, designing custom CRM/ERP platforms, developing SaaS solutions, and deploying automation and AI agents for clients.

Digital Transformation CRM ERP SaaS Automation N8n API Integration AI Agents Web Scraping Data Extraction

Directeur – Laboratoire Intelligence Artificielle

MYLAB (MYOPLA GROUPE)

Jan 2019 - Dec 2020 (1 year 11 months)

Created and led an AI R&D lab for contact centers, defining vision and roadmap, recruiting a team of PhD students, and piloting projects in automatic call transcription and conversational analytics.

AI R&D Team Management Recruitment Project Management Speech to Text Conversational Analytics

Directeur de Site

MAH (MYOPLA GROUPE)

Jan 2017 - Dec 2019 (2 years 11 months)

Established a new contact center site from scratch, including facility setup, team recruitment and training, process implementation, and scaling operations to about 130 employees while managing multiple client operations.

Site management Operations Management Recruitment Training Process Implementation Performance Management Client Relations

Responsable Pilotage de Production

MYOPLA Call Center

Jan 2013 - Dec 2017 (4 years 11 months)

Managed production, quality, and performance indicators for a team of about 400 collaborators and 20-25 supervisors across multiple activities and clients, including strategic operations for Cdiscount and others.

Production Management Quality Management Team Management Client Coordination Business Intelligence