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Opeyemi Olugbemi

@opeyemiolugbemi

Virtual assistant with administrative and research experience, including creating a digital file system and an administrative workflow SOP.

Nigeria

Message

At PROSPA TECHNOLOGY LIMITED, I supported customer accounts, responded to enquiries and complaints, and conducted market research and data analysis. I also onboarded businesses and contributed to sales and customer-retention results.

During the VIRTUAL ASSISTANTS INTERNSHIP COHORT 15 at SKILL2SCALE, I practiced email management, organized digital files, and developed a one-page SOP for administrative workflows. My experience also includes coordinating operations, maintaining records, and supporting customers and teams.

Experience

Work history, roles, and key accomplishments

Junior Account Manager

Prospa Technology Limited

Feb 2024 - Aug 2024 (6 months)

Managed a portfolio of over 5,000 customer accounts, providing responsive support and resolving enquiries within 5 minutes. Onboarded approximately 10 new businesses and achieved over 70% of assigned sales target while maintaining 85% customer retention.

Customer Service Account Management Data Analysis Market Research Sales Onboarding CRM Communication Skills

Operations Manager

Ayodelejaynelagos

Jan 2021 - Jan 2024 (3 years)

Coordinated daily operations and communication between teams, leadership, customers, and vendors. Improved store presentation and operational processes, contributing to approximately 40% sales growth.

Operations Management Vendor Management Quality Assurance Process Improvement Staff Coordination Record keeping

Supervising Manager

Juron Farms

Mar 2019 - Apr 2020 (1 year 1 month)

Led a cross-functional team while implementing standards and improving operational efficiency. Managed vendor relationships, inventory, procurement operations, and ensured timely customer service delivery.

Team Leadership Operations Management Vendor Management Inventory Management Procurement Customer Service Training

Virtual Assistant Intern

Skill2Scale

Completed a 4-week virtual internship practicing email management, digital file organization, and SOP development. Worked with Google Workspace and administrative tools to support communication, scheduling, and task coordination.

Email Management Google Workspace Digital File Organization SOP Development Scheduling Administrative Support

Education

Degrees, certifications, and relevant coursework

African Girls in Tech Academy

Certification, Branding and Marketing

Completed Branding and Marketing certification in April 2025.

Udemy

Certification, Project Management

Completed Project Management certification in September 2023.

Skill2Scale

Virtual Assistants Internship Cohort 15, Virtual Assistance

Completed practical Virtual Assistance training with hands-on work in email management, Google Workspace, digital file systems, SOPs, scheduling and administrative support.