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Onyekachy Paschal Akamnonu

@onyekachypaschalakam

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Customer Success Specialist with 5+ years in SaaS and CRM operations.

Nigeria

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What I'm looking for

I am seeking a role that fosters collaboration, values customer feedback, and offers opportunities for professional growth.

I am a dedicated Customer Success Specialist with over 5 years of remote experience in managing client relationships and CRM operations within SaaS and service-driven businesses. My expertise lies in effectively onboarding clients and enhancing customer satisfaction through tailored support strategies across various communication channels, including email, phone, and chat.

In my recent role as a Customer Success Manager at RAADL IT Solutions, I successfully managed over 25 B2B customer accounts, implementing HubSpot CRM processes that improved customer satisfaction scores by 25%. My proactive approach to client engagement and feedback collection has significantly reduced churn rates and optimized retention strategies. I thrive in fast-paced environments, leveraging strong interpersonal skills and a keen analytical mindset to deliver results that align with both client needs and business objectives.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

RAADL IT Solutions

Sep 2023 - Present (1 year 9 months)

Managed over 25 B2B customer accounts, delivering personalized onboarding and value-driven interactions across multiple communication channels. Implemented HubSpot CRM processes, maintained detailed client documentation, and conducted satisfaction surveys to boost CSAT by 25% and reduce churn by 18%.

HubSpot Account Management Customer Onboarding CSAT Google Calendar Calendly

Project Manager's Assistant

Harouso Nigeria Ltd

Nov 2020 - Present (4 years 7 months)

Coordinated multiple customer outreach campaigns, scheduling appointments and facilitating meetings to boost acquisition and retention. Led cold calling and B2B outreach initiatives, improving lead qualification and strengthening the sales pipeline. Implemented Trello and Excel to track campaign progress, reducing delays by 20%.

Project Coordination Lead Qualification Trello Excel Customer Acquisition Sales Pipeline Management

Customer Service Engineer

Chris Ejik Ltd

Feb 2017 - Present (8 years 4 months)

Delivered exceptional customer support, managing inbound and outbound calls while guiding customers through product selection and customization. Executed targeted cold calling campaigns to generate new business opportunities and nurture B2B relationships. Leveraged Zendesk CRM to resolve inquiries, document interactions, and ensure consistent follow-up.

Customer Support Cold Calling Zendesk Outbound Calling Data Entry Chat Support B2B

Education

Degrees, certifications, and relevant coursework

Aston University

MSc, Engineering Management

Completed a Master of Science degree focusing on the principles and practices of engineering management. Gained expertise in project management, operations, and strategic decision-making within an engineering context.

University of Birmingham

BEng, Electrical Engineering

Obtained a Bachelor of Engineering degree with a specialization in Electrical Engineering. Developed a strong foundation in electrical systems, circuit design, and power generation.