Kelsey Northend

Develops regulation-based procedural guides and SOPs for diverse industries. Implements and enhances LEAP practice management software and manages HR functions including recruitment and onboarding.

Managed and triaged legal helpdesk tickets, contributing to recognition as a finalist for Law.com's 'Most Innovative Emerging Company Legal Department of the Year.' Developed training materials and a centralized knowledge base for over 2,000 employees.

Reviewed, negotiated, and redlined vendor contracts with high-tech companies. Led implementation of a new contract management system and developed systems for handling international legal requests.

Conducted research on state and county laws and implemented procedural guides. Developed SOPs, guidelines, and training materials while managing administrative tasks such as legal billing and docketing.

Assisted senior staff with preparation of legal documents, evidence collection, and maintenance of a trademark portfolio. Liaised between clients, foreign agents, and senior staff to communicate international legal advice and billing protocols.

Managed organization and coordination of case files, implementing systems for indexing and cataloging records. Conducted self-directed research and oversaw vendor tracking and billing processes.

Managed reception duties by directing incoming calls, messages, and visitors. Coordinated internal and external meetings and events, including conference room reservations and catering arrangements.

Completed a Project Management Certificate Program in Project Management in June 2022.

Completed a Paralegal Certificate in Paralegal Studies in December 2016.

Earned a Bachelor of Arts with a double major in Sociology and Entrepreneurship in June 2012.