Onurcan Topaloglu

I’m a multilingual Customer Support and Back Office Operations professional fluent in English, Spanish, Turkish, and Russian. I focus on accurate, KPI-driven execution—especially where confidentiality, identity checks, and documentation review matter.

In my recent role as a Back Office Investigator for the Teleperformance (Intuit Project), I investigated customer accounts, verified supporting documentation, and performed identity verification and account validation. I reviewed cases while meeting quality and productivity KPIs, handled confidential information, and collaborated with internal teams to resolve account-related issues.

I also bring strong technical troubleshooting experience from my work as an Audio Technician & Recording Engineer at Ceiba Studio. I diagnosed technical audio and hardware issues, configured and maintained recording equipment, and provided technical support for studio equipment—solving problems efficiently in a hands-on environment.

Earlier experience includes customer contact support through phone and email, plus Medical Translator work translating medical documents and patient communications with confidentiality and accuracy. I’m motivated by customer-focused outcomes, clear communication, and reliable problem solving across remote international teams.