Onuoha Clement

I am a dynamic and results-driven Customer Service Professional with over 2 years of experience in fast-paced environments. My expertise lies in handling customer inquiries, resolving issues, and ensuring satisfaction through personalized service delivery. I excel at building strong relationships and adapting to evolving customer needs, which has resulted in increased customer loyalty and retention.

In my role as a Customer Support Specialist at APT Pension Nigeria Ltd, I delivered exceptional service via phone, email, and live chat, assisting over 1200 customers and contributing to a 25% increase in positive reviews. I utilized CRM tools like Zendesk to document interactions and improve response times, showcasing my commitment to excellence in customer service and team dynamics.

Previously, as a Sales Development Representative at Royal Way Nigeria Ltd, I proactively generated leads and provided expert support, ensuring customer satisfaction and fostering trust in our services. My ability to collaborate with teams and refine sales strategies has consistently contributed to increased sales conversions and revenue generation.