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onuchukwu charles

@onuchukwucharles

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Customer Support Representative at Clothy who handled live chats and emails with Zendesk, Crisp, and Salesforce.

Nigeria

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What I'm looking for

I’m looking for remote customer support work where I can handle chat, email, and messaging, use sound judgment independently, and support customers across early mornings, evenings, and weekends.

At Clothy, I handled live customer chats and emails using Zendesk and Crisp, with Salesforce for customer records. During busy periods, I managed several chats at once while keeping replies friendly and accurate.

At Hopper, I handled 500+ accurate data entries per day and investigated price discrepancies across multiple platforms. I logged findings in Excel and Google Sheets.

As a freelance AI Data Evaluator for Outlier and Handshake AI, I review AI-generated responses against written rubrics and explain my decisions. I’m based in Nigeria and available for remote work, including early mornings, evenings, and weekends.

Experience

Work history, roles, and key accomplishments

Current

AI Data Evaluator

Current

Outlier and Handshake AI

Jan 2025 - Present (1 year 9 months)

Review and compare AI-generated responses against detailed written rubrics, providing clear written justifications for each decision. Maintain consistent quality across high volumes of tasks.

AI Evaluation Written Communication Attention To Detail Quality Assurance

Remote Data Entry & Pricing Researcher

Hopper

Dec 2023 - Aug 2025 (1 year 8 months)

Handled over 500 accurate data entries per day and investigated price discrepancies across multiple platforms. Collaborated with the team over Slack and logged findings in Excel and Google Sheets.

Data Entry Pricing Research Excel Google Sheets Slack

Customer Support Representative

Clothy

Jan 2024 - Dec 2024 (11 months)

Handled live customer chats and emails using Zendesk and Crisp, with Salesforce for customer records. Managed multiple chats simultaneously during busy periods while maintaining friendly and accurate responses.

Zendesk Crisp Salesforce Customer Support Multitasking

Owner / Manager

Be Neat Car Wash

Jun 2023 - Jun 2024 (1 year)

Managed daily operations, handled customer complaints, and trained staff to deliver consistent, friendly service.

Customer Service Corporate Trainer Operations Management

Special Assistant to the Deputy Director

Ecological Fund

Jul 2019 - Dec 2022 (3 years 5 months)

Provided administrative support to a senior official, handling written correspondence and records. Used discretion and sound judgment on time-sensitive requests.

Administrative Support Correspondence Time Management