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Onnika Joseph

@onnikajoseph

Sales and marketing professional at Heineken Saint Lucia who secured USD 920,000 in traveled vacation sales and USD 3,600,000 in bookings.

Saint Lucia

Message

At Heineken Saint Lucia, I worked in B2B Support on onboarding and retention plans, gathering customer pain points and tracking CSAT, customer behavior, and Voice of the Customer feedback.

I also created and responded to Jira tickets about software logging and changes, and tested and validated new functionality and dashboard data before sharing feedback with sales.

At Unique Vacations Ltd, I sold vacation packages for Sandals and Beaches properties. For 2022, I secured USD 920,000 in traveled sales and USD 3,600,000 in bookings.

At Experience Saint Lucia, I assisted with project governance and resource coordination, and secured advertising and endorsement from Invest Saint Lucia. I also monitored the annual budget and reported to board members.

Experience

Work history, roles, and key accomplishments

B2B Support

Heineken Saint Lucia

Aug 2023 - Sep 2024 (1 year 1 month)

Developed and executed onboarding and retention plans, gathered customer pain points, and measured CSAT and NPS to improve customer experience. Managed Jira tickets for software changes and performed testing of new functionality.

Jira Customer Experience NPS CSAT B2B Testing Roadmapping

Luxury Vacation Specialist

Unique Vacations Ltd

Apr 2021 - Mar 2023 (1 year 11 months)

Exceeded monthly and annual sales targets by selling complete vacation packages to Sandals and Beaches properties, closing USD 920,000 in traveled sales and USD 3,600,000 in bookings for 2022. Built strong customer relationships and provided personalized recommendations.

Sales Customer Relationship Management KPIs Product Knowledge

Procurement Officer

Experience Saint Lucia

Jul 2018 - Jan 2020 (1 year 6 months)

Assisted with project governance and resource coordination, secured advertisement and endorsement from Invest Saint Lucia, and procured USD 30,000. Monitored annual budget, provided strategic advice, and reported to board members.

Procurement Budgeting Strategic Planning Reporting

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, Banking and Finance

Pursuing a BSc in Banking and Finance with a focus on Compliance and Corporate Governance.

Sir Arthur Lewis Community College

Associate Degree, Liberal Arts

Studied Literature, History, Law, Caribbean Studies, and Communication Studies.

Corinth Secondary School

Secondary School Diploma, General Studies

Completed secondary education with subjects including Mathematics, English Language, English Literature, Social Studies, Theatre Arts, and Food & Nutrition.