I am an experienced Chat Support Specialist with exceptional communication skills and a proven background in customer service. I am proficient in Zendesk and dedicated to delivering efficient and effective assistance to clients and customers. My goal is to enhance overall satisfaction and contribute to the success of the organization.
During my time at Outsource Global Technologies, I provided prompt and courteous customer assistance via Zendesk, addressing inquiries and resolving issues effectively. I demonstrated in-depth product knowledge to provide optimal support and guidance to customers. Additionally, I managed support emails and tickets, ensuring timely and accurate resolution of customer concerns.
As a Secretary/Admin Officer at Dr Tessy's Veterinary Limited, I successfully oversaw daily office operations and managed a team of 25 staff members. I handled customer complaints, demonstrated strong problem-solving skills, and ensured high levels of customer satisfaction. I also managed Supermart stock records and administered monthly payroll efficiently.
