Onieja Taylor
@oniejataylor
I resolve healthcare member inquiries and claims issues across multiple channels.
United StatesWhat I'm looking for
At Omada Health, I maintain 100% monthly CSAT while handling 40+ inbound calls and 50+ daily tickets with zero SLA breaches. I resolve time-sensitive member inquiries across phone, email, and chat.
I also identify recurring support gaps and create knowledge base updates that help train teams and reduce inbound inquiries through proactive documentation.
At Kaiser Permanente and Gallagher Bassett, I supported patients, employers, payers, injured workers, and carrier representatives with accurate status updates, referral coordination, claims documentation, and turnaround-time monitoring.
My background also includes high-volume customer service and account documentation at Farmers Insurance and State Farm. I bring strong Excel, data entry, reporting, healthcare-system, and relationship-building skills to each interaction.
Experience
Work history, roles, and key accomplishments
Maintain 100% CSAT while monitoring turnaround times across 40+ inbound calls and 50+ daily tickets with zero SLA breaches. Resolve complex member inquiries across phone, email, and chat, and author knowledge base updates to reduce inbound inquiries.
Education
Degrees, certifications, and relevant coursework
Clark Atlanta University
Bachelor of Arts, Business Management
Bachelor of Arts in Business Management from Clark Atlanta University, Atlanta, GA, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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