Onia Letticia Chapfunga

OC

Open to opportunities

Onia Letticia Chapfunga

@onialeticiachapfunga

HR & Operations Professional | Project Coordinator | Stakeholder Management Specialist | Customer Success & People Operations

What I'm looking for

I am looking for a role that allows me to drive operational excellence, people development, stakeholder engagement, and business growth through strategic HR and operations management.

Results-driven HR & Operations Professional with over 8 years of experience in Human Resources, Administration, Project Coordination, Stakeholder Management, Customer Service, Logistics, Warehouse Operations, and Team Leadership. Proven track record of improving operational efficiency, coordinating cross-functional projects, enhancing employee engagement, and building strong stakeholder relationships.

Experienced in recruitment, onboarding, performance management, customer support, process improvement, inventory management, and team leadership. Adept at managing people, projects, and business operations in fast-paced environments while delivering measurable results.

Passionate about driving organizational success through effective people management, operational excellence, and customer-focused solutions. Seeking remote opportunities in Human Resources, People Operations, Project Coordination, Business Operations, Customer Success, and Stakeholder Management.

Experience

Work history, roles, and key accomplishments

NT

Floor and Warehouse Manager

Norton Leaf Tobacco

Jan 2020 - Jan 2025 (5 years)

Managed HR functions including recruitment, employee relations, and staff training while overseeing operations and addressing stakeholder queries. Demonstrated strong leadership and organizational skills in a results-driven environment.

Stakeholder Management Human Resources Operations Management Public Relations Team Leadership Recruitment HR Training Organizational Skills Communication

NT

Accounts Officer

Norton Leaf Tobacco

Jan 2019 - Jan 2020 (1 year)

Managed leaf accounts and financial functions, ensuring accuracy and confidentiality in financial reporting and documentation.

Financial Management Leaf Accounts Confidentiality Analytical Skills Microsoft Office Suite Communication

NT

Accounts Clerk

Norton Leaf Tobacco

Jan 2018 - Jan 2019 (1 year)

Provided clerical support for the leaf accounts department, assisting with data entry and maintaining accurate records.

Data Entry Leaf Accounts Communication Microsoft Office Suite Organizational Skills Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

AU

Africa University

Bachelor of Social Sciences, Psychology

2013 - 2017

Completed a Bachelor of Social Sciences in Psychology, focusing on various aspects of human behavior, mental processes, and social interactions.

DS

Daramombe High School

Ordinary Level / Advanced Level

2010 - 2012

Completed Ordinary Level and Advanced Level education, focusing on foundational subjects necessary for further education.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Availability

Open to opportunities

Location

Zimbabwe

Authorized to work in

Salary expectations

60k-75k USD

Social media

Job categories

People Operations Manager Operations Human Resources Relationship Manager Project Coordinator

Skills

Stakeholder Management Human Resources Operations Management Public Relations Microsoft Office Suite Verbal Communication Written Communication Organizational Skills Attention To Detail Analytical Skills Prioritization Delegators Confidentiality Gmail

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