Open to opportunities

Oneil Rosa

@oneilrosa

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Confident individual with strong communication and problem-solving skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and passion for customer service while providing opportunities for growth and development.

I am a mature and hardworking individual who takes pride in my presentation and punctuality. My strong communication and problem-solving skills allow me to adapt to various work environments effectively. I am highly motivated and quick to learn new skills, whether working independently or as part of a team.

Throughout my experiences, I have developed strengths in negotiation, leadership, and customer service. I have gained hands-on experience in music-related work, shadowing a professional DJ, which enhanced my understanding of customer engagement and event management. My educational background includes various qualifications, showcasing my commitment to personal and professional growth.

Experience

Work history, roles, and key accomplishments

DJ Training & Experience

Challenge TRG

Jun 2025 - Jul 2025 (1 month)

Gained hands-on experience in music-related work by shadowing a professional DJ. Learned about the industry, equipment handling, and performance techniques.

Equipment Handling Customer Engagement Event Management

Customer Care

McDonald's

Apr 2023 - May 2025 (2 years 1 month)

Provided excellent customer care, handling inquiries and resolving issues efficiently. Ensured customer satisfaction by maintaining a friendly and helpful demeanor.

Customer Service Problem Solving Communication Teamwork Conflict Resolution

Supply Teacher

Springs Academy

Jan 2021 - Apr 2023 (2 years 3 months)

Provided supply teaching services, managing classroom activities and student engagement. Supported the main teacher in delivering lessons and maintaining a positive learning environment.

Classroom Management Student Engagement Educational Support

Education

Degrees, certifications, and relevant coursework

City College

GCSE, General Studies

Grade: Grade 3 in Science, Biology, English Language; Grade 2 in English Literature, History, Mathematics; Entry Level 1 in Science; Entry Level 3 in Physical Education; Level 2 in Personal and Social Education; Level 1 in Home Cooking Skills, Construction

Completed various GCSE and Entry Level qualifications, including Science, Physical Education, Art, Personal and Social Education, Home Cooking Skills, Construction, Biology, English Language, English Literature, History, and Mathematics. Developed foundational knowledge and skills across a range of subjects.