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Om Rai

@omrai

Head of Human Resources at INFINITY LEARN, scaled the workforce from ~690 to 2,300+ employees and expanded its footprint from 4 to 32 centres.

India

Message

At INFINITY LEARN, I partnered with executive leadership on organizational transformation and workforce strategy, scaling the workforce from ~690 to 2,300+ employees and expanding the centre footprint from 4 to 32. I also helped grow the offline-centre team from 92 to 800+ employees within 6 months.

At INFOPRO LEARNING, I directed global workforce strategy and M&A due diligence across distributed teams. I introduced a live talent acquisition dashboard with a pre-joining connect plan that reduced offer dropouts by 10%, and envisioned ConnectiviTea for a permanent work-from-home model spanning 56 locations.

Across roles at WIPRO TECHNOLOGIES, EXL SERVICE, and other organizations, I’ve worked on workforce planning, organizational design, HR operations, and people analytics. At EXL SERVICE, I supported cross-border workforce integration and greenfield setups, and worked on Oracle E-Business Suite customizations and the ATLAS systems.

Experience

Work history, roles, and key accomplishments

Current

Head – Human Resources

Current

Infinity Learn

Mar 2024 - Present (2 years 7 months)

Partnered with executive leadership to drive organizational transformation and scaling, growing headcount from ~690 to 2,300+ and expanding centres from 4 to 32. Led rebadging with 0% disruption and built data-driven people insights frameworks.

Workforce Planning Organizational Design OKR Translation People Analytics Rebadging Change Management Talent Acquisition HRIS

General Manager – Human Resources

Infopro Learning

May 2022 - Jan 2024 (1 year 8 months)

Directed global workforce strategy and M&A due diligence across international teams. Led OKR adoption, AI chatbot implementation, TA automation, and organizational redesign, and created a live TA dashboard reducing offer dropouts by 10%.

M&A due diligence People Analytics OKRs AI Chatbots TA Automation Organizational Redesign Global Workforce Strategy

Co-Founder & Executive Advisor

Campusoxide Solutions LLP

Aug 2015 - May 2022 (6 years 9 months)

Architected and deployed HR technology and talent capability platforms focused on learning ecosystem development, talent assessment, and workforce capability enhancement.

HR Technology Talent Analytics Learning Ecosystems Workforce Capability

Head – Human Resources

Easypolicy.com

Nov 2019 - Sep 2020 (10 months)

Streamlined high-volume recruitment frameworks, improving time-to-fill by 25% and offer-to-join ratio by 20%. Restructured reporting hierarchies to reduce operational redundancies.

Recruitment Time To Fill Offer To Join Ratio Improvement organizational restructuring

AGM – Human Resources

Compass Group India

Jun 2018 - Aug 2019 (1 year 2 months)

Spearheaded a talent acquisition network with government skill development institutions and NAPS adoption. Introduced employee engagement programs reducing frontline turnover by 12% within 12 months.

Talent Acquisition Employee Engagement Naps Turnover Reduction

Manager – HR Business Partner

Wipro Technologies

Aug 2014 - Mar 2017 (2 years 7 months)

Partnered with global business leaders to balance corporate HR consistency with local compliance. Reduced fresher attrition by 12% through a project-based assessment model and implemented workforce planning and L&D interventions.

HR Business Partnering Workforce Planning Organizational Design L&D Attrition

Senior HR Connect Consultant – Advanced II

Aon Hewitt

Jul 2013 - Aug 2014 (1 year 1 month)

Spearheaded enterprise Employee Relations and Engagement initiatives aligned with HR Advisors. Facilitated Wellness and DEI workshops reaching 85% of floor leadership.

Employee Relations Employee Engagement DEI Wellness

Regional HR Manager

Max Life Insurance

Sep 2011 - Mar 2013 (1 year 6 months)

Managed regional HR operations, employee relations, and performance management. Led initiatives to reduce early attrition by 15% and implemented a monthly review model driving 1.5X growth in PPP.

HR Operations Performance Management Attrition Sales Productivity

Lead Assistant Manager – HR

EXL Service

Oct 2007 - Sep 2011 (3 years 11 months)

Managed HR due diligence, cross-border workforce integration, and greenfield setups. Decreased attrition by 10% through structured onboarding and led HR automation projects including Oracle EBS and ATLAS.

HR Due Diligence and Integration Support Workforce Integration Greenfield Setup HR Automation Oracle EBS Atlas Gallup Engagement

Assistant Manager – HRD

NetCradle India Pvt. Ltd.

May 2004 - Oct 2007 (3 years 5 months)

Managed foundational HR operations, talent acquisition, and employee lifecycle management. Formulated core HR policies and led UK operations wind-up on secondment.

HR Operations Talent Acquisition Policy Formulation Employee Lifecycle Management