Open to opportunities

Omowunmi Saliu

@omowunmisaliu

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Customer relationship and service delivery leader turning insights into loyal customers.

Nigeria

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What I'm looking for

I’m looking to lead customer-focused operations and service delivery, using SLA and analytics to drive issue resolution, retention, and cross-functional alignment. I want a role where I can improve processes, coach teams, and create measurable customer value.

I’m a customer relationship and service delivery professional with over a decade of experience turning service performance data into clear action plans, SLA adherence, and measurable customer value. I’m known for stakeholder management, process improvement, and building customer retention through proactive engagement.

In my current role, I oversee daily operations as a CEO/Operations Manager, combining vendor, logistics, and pricing decisions with sales strategy to grow brand visibility and customer engagement. I manage social media presence and customer inquiries, monitor sales performance, and deliver high-touch service to protect customer satisfaction and loyalty.

Previously at MainOne (Solutions by Equinix), I served as a Service Delivery Analyst focused on customer relationship & service management—escalating issues, coordinating with Sales and technical teams, and driving resolution through SLA-aligned processes. I continuously reviewed systems and behaviors across customer touchpoints, ran service review meetings, executed satisfaction surveys, and improved outage/emergency communication using accurate, timely data.

I also strengthened retention and deal execution through customer relationship work at MainOne Cable Company and supporting sales enablement with RFQs, bids, and proposals. Earlier roles in client relations, team leadership for trade fair marketing, and claims processing sharpened my customer empathy, negotiation approach, and operational discipline—so I can lead teams that deliver reliably and improve every customer journey.

Experience

Work history, roles, and key accomplishments

Current

CEO / Operations Manager

Current

Waltergrace Enterprises

May 2018 - Present (8 years 1 month)

Oversee daily operations and manage staff to drive sales, customer engagement, and brand visibility for a children’s clothing retail/import business. Manage inventory sourcing, vendor/logistics, pricing, social media customer inquiries, and sales performance reporting.

Operations Management Sourcing Vendor Management Logistics Coordination Social Media Management Sales Reporting Business Strategy

Service Delivery Analyst

MainOne

Dec 2015 - May 2018 (2 years 5 months)

Drove customer issue escalation and resolution by coordinating with relevant departments and defining action plans to improve service outcomes. Monitored customer utilization, ran service review meetings, conducted end-to-end satisfaction surveys, and ensured timely outage/emergency communications aligned to SLA.

Customer Escalation Service Review Meetings Customer Satisfaction Outage Communication Process Improvement

Customer Relationship Specialist

MainOne Cable Company

Dec 2012 - Apr 2015 (2 years 4 months)

Managed customer relationships through proactive communication, accurate customer record updates, and regular client review meetings. Supported deal close-out by ensuring required technical/design documents and contracts were ready, and helped drive strong retention (95% from 2012–2015) via SLA-focused escalation and feedback-driven improvements.

Customer Relationship Management SLA Escalation Handling Stakeholder Engagement Client Retention

Client Relations & Marketing Officer

CMB Building, Maintenance & Investment Co. Ltd.

Feb 2012 - Nov 2012 (9 months)

Marketed the company’s products, supported sales transactions through site inspections, and prepared offer letters for new clients. Managed corporate client relationships, maintained client contact/transaction records, developed work plans and weekly status reports, and coordinated information flow to internal departments.

Client Relationship Management Marketing Coordination Sales Support Database Management

Claims Officer (NYSC)

Royal Exchange General Insurance Co. Ltd.

Apr 2010 - Aug 2011 (1 year 4 months)

Handled customer inquiries by phone, gathered client information to assess insurance needs and risk profiles, and supported claims processing for timely and accurate payments within financial limits. Reviewed broker/client documents, prepared claims register reports, and assisted with meetings involving brokers, co-insurers, and clients.

Claims Processing Customer Service Conflict Resolution

Trade Fair Marketing Team Lead

Cautela Industries Limited

Nov 2011 - Present (14 years 7 months)

Led a team of four marketers to coordinate daily trade fair marketing activities and provide customer support. Marketed security gadgets, assessed client needs, and participated in site surveys to recommend suitable solutions.

Team Leadership Customer Support Sales Coordination Product Marketing