Open to opportunities

Omotola Aremu

@omotolaaremu

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Detail-oriented Customer Service Representative

Nigeria

Message

What I'm looking for

I seek a role that fosters professional growth and enhances my leadership skills.

I am a dedicated Customer Relationship and Operations Manager with extensive experience in data management and customer service. At Cesam Biolab Medical Diagnostic Lab, I successfully entered large volumes of data while maintaining accuracy and efficiency, achieving a 50% increase in customer retention through effective complaint resolution and empathy. My role involved managing cash inflow and inventory, ensuring the smooth operation of the lab.

Previously, I served as an Educator during my National Youth Service Corps, where I positively impacted students' academic and socio-economic lifestyles. I also facilitated training courses for diverse groups at Technology For Development, demonstrating my commitment to community development and education. My strong organizational skills and ability to foster relationships have been key to my success in various roles.

Experience

Work history, roles, and key accomplishments

Laboratory Manager

Cesam Biolab Medical Diagnostic Lab

Jun 2022 - Jan 2025 (2 years 7 months)

Managed laboratory operations, ensuring data accuracy and efficiency in data entry. Resolved patient inquiries and implemented customer retention strategies, achieving a 50% increase in retention rates. Oversaw cash inflow, inventory, and financial reporting.

Data Entry Customer Relationship Management Inventory Management Financial Reporting Problem Solving

Educator

National Youth Service Corps

May 2021 - May 2022 (11 months)

Positively impacted students' academic and socio-economic lifestyles by establishing and coordinating academic and socio-cultural clubs to foster learning.

Teaching Coordination Community Engagement Leadership Program Development

Sales Attendant

Smith Transport Company

Mar 2020 - Apr 2021 (1 year 1 month)

Utilized a consultative sales approach to assist customers, providing prompt support and collaborating with management to enhance customer feedback and operational changes.

Sales Customer Service Communication Feedback Problem Solving

Training Facilitator

Technology For Development, Tech4Dev

Dec 2020 - Feb 2021 (2 months)

Facilitated training courses for diverse participants, collected data on program effectiveness, and documented class activities to improve future training sessions.

Facilitation Data Analysis Documentation

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science (Education), Physical and Health Education

2019 -

Completed a Bachelor's Degree in Physical and Health Education, focusing on the principles of health education, physical fitness, and wellness promotion.