Open to opportunities

Omotayo Akanbi

@omotayoakanbi

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AI Automation & CRM Specialist automating workflows to speed support, improve communication, and scale smarter.

Nigeria

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What I'm looking for

I’m looking for a role where I can build AI/CRM automations that reduce manual workload, improve response times, and scale customer support—while partnering with teams that value process documentation, continuous optimisation, and measurable outcomes.

I’m an AI Automation and CRM Specialist with 5+ years of experience helping businesses automate workflows, streamline support operations, and improve customer communication. I design and deploy AI-powered automation systems and build CRM workflows that replace manual processes with smart, scalable systems—so teams can respond faster and operate leaner.

In my work, I’ve automated 70–80% of incoming inquiries for service-based businesses, improved customer response time by 35%+, and generated 40+ qualified leads per campaign through automated CRM pipelines and lead nurturing sequences. I’ve also built AI Receptionists handling calls, SMS, WhatsApp, and chat 24/7, and supported teams with ticketing, escalation handling, and workflow optimisation across systems like GoHighLevel, HubSpot, Zendesk, Jira, and n8n.

Experience

Work history, roles, and key accomplishments

Current

AI Automation & Support Ops Specialist

Current

Edennetwork

Mar 2024 - Present (2 years 4 months)

Built AI-powered automation systems to improve customer response time and engagement across service businesses, including AI receptionists for calls, SMS, WhatsApp, and chat. Automated CRM workflows and support operations to reduce manual workload by 70–80% and improve response time by 35%+.

AI Automation AI Receptionist Workflow Automation N8n GoHighLevel HubSpot Workflows REST APIs Webhooks Customer Support Ticketing Troubleshooting SLA Management Escalation Handling

Current

Customer Support Associate

Current

Edennetwork

Jan 2024 - Present (2 years 6 months)

Handled customer inquiries via phone, email, SMS, and live chat, resolving account and service questions. Maintained accurate customer records in HubSpot and GoHighLevel, escalated complex issues, and supported follow-ups to ensure resolution and customer satisfaction.

Customer Support Phone Support Email Support SMS Live Chat HubSpot GoHighLevel Escalations

Current

CRM Automation & GoHighLevel Specialist

Current

Freelance Agency

Jan 2023 - Present (3 years 6 months)

Built GoHighLevel automations for lead nurturing, appointment booking, and customer follow-ups for agencies and service businesses. Optimized CRM pipelines and implemented workflows with n8n, Zapier, and API integrations to reduce repetitive manual tasks, supporting onboarding with documentation and training.

GoHighLevel Lead Nurturing Appointments N8n Zapier API Integration Workflow Automation Client Onboarding Documentation

Current

Web Developer & Digital Systems Specialist

Current

Edennetwork

Jan 2021 - Present (5 years 6 months)

Built responsive WordPress and WIX websites focused on performance, lead conversion, and customer experience. Integrated CRM systems, forms, and automation tools to enable seamless lead capture and follow-up, and developed landing pages and digital funnels to support marketing campaigns.