Omoniyi Elizabeth Temitope
@omoniyielizabethtemi
I resolve customer issues across remote and in-person service environments through clear, empathetic support.
NigeriaWhat I'm looking for
I'm the primary customer contact at PromptEarn, resolving inquiries, complaints, account-access issues, and platform-navigation challenges through remote digital channels.
I document customer interactions and resolutions, escalate complex issues to the right teams, and keep customers updated throughout the resolution process. Previously at Intense Pharmacy Store, I supported product selection, sales transactions, complaint resolution, inventory monitoring, and accurate daily records.
My quality assurance internship at Emzor Pharmaceutical Company strengthened my documentation, compliance, inspection, and cross-functional collaboration skills. I bring clear communication, active listening, problem-solving, and a commitment to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PromptEarn
Dec 2024 - Present (1 year 8 months)
Serve as the primary point of contact for customers, responding to inquiries, complaints, and support requests through digital communication channels in a fully remote environment. Manage high volumes of customer interactions while maintaining professional communication and timely responses.
Quality Assurance Intern
Emzor Pharmaceutical Company
Jun 2024 - Nov 2024 (5 months)
Assisted the Quality Assurance team in monitoring pharmaceutical product quality and ensuring compliance with manufacturing standards and regulatory guidelines. Maintained detailed quality assurance records and supported compliance documentation for internal reviews and audits.
Sales Clerk / Customer Service Assistant
Intense Pharmacy Store
Feb 2021 - Mar 2022 (1 year 1 month)
Provided frontline customer service by assisting customers with inquiries, product selection, and purchase decisions. Handled customer complaints and concerns using empathy and problem-solving techniques to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ondo State University of Science and Technology
Bachelor of Technology, Industrial Chemistry
Pursued a Bachelor of Technology in Industrial Chemistry, expected to complete in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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