Chizoba Udenze
@chizobaudenze
I handle high-volume customer inquiries with clear communication, accurate records, and responsive follow-up.
NigeriaWhat I'm looking for
I've managed 30+ daily customer interactions at Ezeoru Stores–Coca-Cola MDP, handling written and in-person inquiries while maintaining clear follow-up and accurate customer records.
I identify recurring concerns, document useful insights for teams, and support coordination through CRM-style pipeline records. I stay calm under pressure and communicate clearly without compromising response quality.
At Arin–Fez Ventures, I also monitored production lines, logged machine performance, resolved mechanical issues, and communicated production delays proactively with the sales team.
Experience
Work history, roles, and key accomplishments
Intern Production Officer
Arin - Fez Ventures
Jun 2024 - Oct 2024 (4 months)
Monitored and troubleshooted production lines, resolving mechanical issues to minimize downtime and communicating proactively with sales during delays. Maintained accurate logs and supported quality control.
Customer Experience Associate
Ezeoru Stores
Jan 2022 - Nov 2022 (10 months)
Managed high volumes of customer interactions across written and in-person channels, maintaining accurate CRM-style records and documenting insights for the team.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Food Science and Technology
2020 - 2025
Pursued a Bachelor of Food Science and Technology degree, gaining knowledge in food science and technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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