At D-lite Dispatcher, I supported customers by phone, SMS, and email, resolving concerns and scheduling appointments. I followed up on bookings with confirmations and reminders, and recorded customer interactions and next steps in HubSpot, Salesforce Essentials, and Zoho CRM Plus.
At Blord Group, I handled customer conversations across phone, email, and live chat, resolving about 80% on first contact. I also supported account requests and escalated complex issues while keeping customers informed.
At Orange Drugs Ltd, I supported customers with healthcare product information and orders. I kept order records organized and coordinated hand-offs with internal teams to support follow-through.
